CUSTOMER SERVICE REPRESENTATIVE INTERN

Why Join Us
Attire is a booming mission-driven startup aiming to revolutionize the fashion industry. We like doing things differently and pushing the boundaries of sustainability. Our external values are quality, transparency and sustainability, our internal values are quality, growth, and trust. We care about doing everything in the best way possible, we continuously work on becoming better humans, better teams and creating a better culture. We constantly work on building trust by fostering a culture of candor. Everybody’s opinion is equally valued and heard. Joining Attire gives you the opportunity to have a real impact. We have an ever-evolving progressive culture, including a 4-day workweek and unlimited holidays which requires highly responsible individuals. We work hard but we like to have fun while doing it, it’s the journey not the destination. We want to change the fashion industry, build the best team along the way & nothing less :)
 
Hiring Process
We hire people above all. We care about your mindset and potential to thrive at Attire the Studio. We look for passionate individuals who have a bias for action and put care in everything they do. We value self-awareness, authentic communication and the ability to build trust. Diversity is part of our DNA, and we currently have a team of 14 people representing 8 nationalities
 
About The Role
Providing exceptional customer service is one of our biggest priorities at Attire the Studio. We are looking for an empathetic, attentive, and caring individual to help us deliver outstanding support to our community.
 
Your Responsibilities
  • Answering questions and requests from existing and prospective customers by email and chat
  • Receiving and relaying order information, amending data, and fixing order issues when relevant
  • Assisting customers in returns and replacements as well as processing of exchanges as needed
  • Liaising with and tracking status of orders through 3rd party courier companies to best advise our customers
  • Serving as the direct link between our customers and the Attire team, providing the design and production team with synthesized customer feedback
  • Going the extra mile to find creative solutions to accommodate customer requests
  • Brainstorming ideas to enhance CS processes and tools
  • Liaising directly with the warehouse to resolve any logistics queries / take care of order cancellations
  • Supporting with returned orders’ customs clearance
 Who You Are
  • Perfect command of written and spoken English, German is a real plus
  • Strong people skills, proactive and self-motivated in responding to customers and followers
  • Excellent communication and interpersonal skills
  • Attentive and empathetic
  • Rigor and organizational skills
  • Flexible Schedule (around 16 hours per week – some tasks need to be performed daily)
If you want to join us, please send us your resume and any other relevant information at application@attirethestudio.com